Return & Refund

How Do I Return the Product?

• Send an email to: info@tm-home.shop
• Send a message on the contact page including the order number and return reason.
• Contact us on the following phone numbers or via WhatsApp: “01000080770”
• The customer can also submit a return request through their personal account on the w7ebsite, via the “My Orders” section.

Conditions and Causes of Product Returns

Required Refund Reason	Not Used	With Packing	Gifts Included	Not Damaged	Stickers and Accessories
Customer’s Desire	Required	Required	Required	Required	Required
Damaged	Not Required	Not Required	Required	Not Required	Required
Defective	Not Required	Not Required	Required	Required	Required
Wrong Size	Required	Not Required	Required	Required	Required
Specifications Not Matching	Required	Not Required	Required	Required	Required

How Do I Send the Product?

• The product can be delivered in one of two ways:
• Sending a representative to receive the product within 3 working days from the date of receiving the return request.
• The product can be delivered to the City Stars Mall.

How Long Does a Quality Check Take for the Returned Product?

The quality check process takes two business days from the time the product is received from the shipping company.

How Will the Bill Be Refunded?

1. The amount will be deposited into the client’s bank account within 2 business days after the quality check is completed.

Will Any Value Be Deducted From the Invoice?

If there is no defect in the product, the shipping fees will be deducted from the invoice value.